Capital Insurance Group
VACANCY
• CUSTOMER SERVICE CONSULTANT
About Us
Capital Insurance Group (CIG), is one of the leading provider of insurance services across the Pacific providing their insurance expertised services in Papua New Guinea, Fiji, Tonga, Vanuatu, and the Solomon Islands. With over three decades of insurance expertise and operations, CIG is a trusted leader committed to delivering innovative, customer-focused solutions across the Pacific region. We are passionate about empowering our employees and partners to drive meaningful change, setting new benchmarks for excellence in the insurance industry.
About The Role
We are looking for a motivated Customer Service Consultant to join our TONGA team. As a key point of contact for our clients, you will handle inquiries, resolve complaints, and provide accurate information regarding our insurance products and services. Your role will be essential in ensuring customer satisfaction and maintaining client relationships.
Key Responsibilities Include
- Respond to customer inquiries via in-person, phone and, email providing timely and accurate information.
- Assist customers in understanding their insurance policies, claims processes, and coverage options.
- Handle and resolve customer complaints, escalating issues to appropriate departments when necessary.
- Process policy renewals, cancellations, and modifications.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
- Advise clients on available products and services, providing recommendations based on their needs.
- Stay updated on company policies, procedures, and insurance industry regulations.
Qualifications & Experience
- High school diploma or equivalent is required.
- A bachelor's degree in business, finance or related field.
- Insurance certification, (ANZIFF) is a plus.
- Minimum of 2 years experience in customer service, preferably in the insurance industry.
- Excellent communication and interpersonal skills.
- Ability to understand and share the feelings of others, ensuring a compassionate approach to customer service maintaining professionlism.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Adherence to moral and ethical principles, ensuring honesty and fairness in all interactions.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Benefits
- Competitive salary
- Performance-based bonuses potential.
- Comprehensive health benefits.
- Opportunities for professional development and career growth.
- Supportive and inclusive work environment.
To Apply
Send your resume and cover letter to cilhr [at] capgrp [dot] com
Deadline
Applications will be accepted until the 8th February 2025 till 4:00pm [Tonga Time]
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