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8488 BSP Tonga vacancy receptionist 5-16 May 2025

RECEPTIONIST - NUKU'ALOFA BRANCH

Bank of South Pacific Tonga Limited is seeking for qualified candidate to fill the following position for our Nuku‘alofa Branch:
Receptionist.

About the Role:

The role is primarily responsible for actively managing the front desk, greeting visitors, answering phone calls and providing general administrative support for customers.

Key Deliverables:

  • Maintain excellent customer service.
  • Ensure incoming calls are answered.
  • Manage and direct customers to appropriate Business Units.
  • Manage and answer inquiries for customers over the phone.
  • Keep record and data of daily customer callings and walk ins.
  • Attend to customer queries and escalate customer complaints.
  • Conduct Bank customer surveys.
  • Ensure customer’s expectations are met.
  • Educate and advise customers on the Bank’s products and services.
  • Extend full support to line manager to achieve Bank’s objectives of the role.

Essential Qualifications, Professional/Skills and Experience:

  • Minimum Form 6 High School Certificate
  • Proficient in Microsoft Applications.
  • Excellent standard of verbal and written skills.
  • Able to work in a team environment.
  • Willingness to be multi-skilled.
  • Excellent customer service.

Required Documents:

  • Detailed curriculum vitae
  • Letter of interest
  • x2 Reference letters
  • Police Record

Please submit all applications to the Business Manager: Anaise Paletu’a via email avehikite [at] bsp [dot] com [dot] pg by Friday 16th, May, 2025 at 4:00pm.

Only shortlisted applicants will be contacted for interviews.

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Matangi Tonga Online ref. #8488 BSP-Tonga 5-16 May 2025