FIJI AIRWAYS
VACANCY
MANAGER GROUND OPERATIONS - TONGA
The Manager Ground Operations will be responsible for the oversight of ground operations at Tonga airport. This position also supervises the coordination and maintenance of the precision timing of flight schedules with an active and efficient oversight on Safety, Quality, Security, OTP, Policy Compliance, Reporting Culture, Handler/Providers Oversight, Communication, Revenue, Customer Experience, mishandled baggage, and KPI’s and Contract applicability.
Key Responsibilities
- Leads by example and motivates teams in order to achieve the best results.
- Mentors and advises direct report(s) and Ground Handler to ensure safety and security on all fields as operations, customers, facilities and working environments.
- Sets Safety as a priority developing preventive action plans in order to maintain safe operations.
- Identifies, analyses and communicates issues/trends on accountable stations and demonstrates proactivity proposing improved and/or corrective policies.
- Maintains a focused and effective leadership of the team with internal stakeholders in ensuring a regular and structured review of performance in all areas for continuous improvement.
- Provides guidance to accountable airports and teams to ensure compliance of controlling station expenses/costs, develop new cost control measures and maintain an effective cost control program.
- Verifies shift sales generated by contracted ground handler and executes banking process with necessary documentation to ensure complete accuracy and accountability of company revenue.
- Develops commercial relationships at an operational level respecting the budget constraints and also aiming to reduce costs while maintaining/improving quality.
- Represents Fiji Airways within the airport authorities and other government authorities for locations assigned defending the airline best interests.
- Works with the Strategic Sourcing teams to ensure a successful outcome for the company setting out all the operational requirements for all services to be procured.
- Ensures FJ presence and oversight of the Service Provider responsibilities at station and as well at corporate levels, respecting Fiji Airways standards.
- Ensures that Customer Complaints are investigated in order to provide an answer to Customer Care Department in a timely manner.
- Analyses station performance against critical measures, assists station leadership with developing effective action plans.
- Ensures compliance of company policies regarding Safety, customer service, baggage handling and On-Time Performance, irregular operations and other targets.
- Provides guidance and ensures station accountability from airline vendor functions, performance of local contractors providing service to Fiji Airways.
- Ensures mandatory, regulatory and organizational training requirements are accomplished.
- Responsible to ensure that the appointed budget is respected and maximized through review.
- Oversees station audits/inspections and works proactively to propose corrective and preventive actions.
- Carries out self-inspections of station operations.
- Ensures all TSA requirements are met by conducting audits on flights.
- Responsible for operational decisions on each shift to ensure customer satisfaction, on time departure, issuance of meal vouchers, transportation and accommodation.
- Ensures mishandled baggage claims are processed and follows through for closure of report.
- Prepares and submits a detailed report for each shift outlining disruptions.
- Appraises and complies with safety, security, and operational requirements by Fiji Airways and other regulatory authorities at all times.
Qualifications, Skills & Experience
- Bachelor’s degree or equivalent operational experience.
- At least 7 years of operational experience with 2 – 4 years aviation experience preferred and at least 3 years of management experience at a senior level.
- At least two (2) years’ experience managing cross functional operations
- Demonstrated ability and experience of leading teams
- Two (2) years Aviation Ramp Management experience
- Experience in a managerial or supervisory role with a demonstrated ability to lead and direct a Team to achieve organizational objectives.
- Functional knowledge of Amadeus Altea applications, namely Customer Management (CM), Inventory (FM) and Altea Reservations.
- Dangerous Good Acceptance Certification will be an advantage
- DOT Part 382 knowledge will be an added advantage
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office applications with strong analytical skills.
- Customer service orientated.
- Strong organisational and problem-solving skills.
- Professional personal presentation.
Only shortlisted applicants will be contacted for next steps of the recruitment process. If you are interested, please visit http://www.fijiairways.com/our-careers and apply online.
Applications close at midnight on Wednesday, 8th May 2024.
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