AUSTRALIAN HIGH COMMISSION – NUKU’ALOFA
Client Services Officer (Reception, Consular and Passports)
The Australian High Commission in Nuku’alofa invites applications for the position of Client Services Officer.
About the position:
Under general direction, the Client Services Officer will undertake a broad range of client service, financial and administrative tasks to support the Australian High Commission’s operations. The position is the public face for visitor and general enquiries as well as providing consular, notarial and passport processing services to Australian citizens and other citizens covered by relevant bilateral agreements. They will also perform financial and administrative duties as directed, including first level IT support for staff.
All staff are expected to assist with crisis response, senior visits and major events.
This is a full-time position based in the Australian High Commission.
To discuss any aspects of the role, you can contact ahctonga [at] dfat [dot] gov [dot] au or phone (+676) 20400.
Terms of employment:
The terms of employment will be in accordance with the Nuku’alofa – Locally Engaged Staff Terms and Conditions of Employment. Employment will be offered on a permanent (on-going) contract basis at the LE3 broadband level with an annual salary range between TOP26,496.24 and TOP31,001.28 depending on experience. Continued employment is subject to a successful completion of a six-month probation period.
The Australian High Commission in Nuku’alofa offers a package that includes recreation and personal carer’s days, medical benefits, and superannuation contributions.
The Australian High Commission in Nuku’alofa will not be responsible for any costs incurred if applying for a Tongan visa, relocation costs, nor the return of the officer and family to their country of origin at the end of the contract.
The Australian High Commission is an equal opportunity employer. Applications from people with disabilities are encouraged.
How to apply:
A full copy of the Duty Statement and Requirements may be downloaded from our website www.tonga.embassy.gov.au; from our Facebook page, through email ahctonga [at] dfat [dot] gov [dot] au or collected from the Australian High Commission reception.
Closing date for receipt of applications is 4:00pm on Friday 26 September 2025.
Applications should include:
- A covering letter which provides examples of how your skills and qualifications match those of the advertised position (maximum two pages);
- A Curriculum Vitae outlining personal details, your work experience and educational qualifications (maximum two pages);
- Contact details for two referees.
Please submit your application either by email to ahctonga [at] dfat [dot] gov [dot] au (preferred) or in a hard copy addressed to HR Personnel – Job Vacancy and dropped off at the Australian High Commission in Nuku’alofa.
Late or incomplete applications will not be taken into consideration. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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