Capital Insurance Group (CIG)
VACANCY
• CLIENT SERVICE CONSULTANT
About Us
Capital Insurance Group (CIG) is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service. We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.
About the role
We are looking for a motivated Client Service Consultant to join our Tonga team. As a key point of contact for our clients, you will handle inquiries, resolve complaints, and provide accurate information regarding our insurance products and services. Your role will be essential in ensuring customer satisfaction and maintaining client relationships.
Key responsibilities
- Respond to customer inquiries via in-person, phone and, email providing timely and accurate information
- Assist customers in understanding their insurance policies, claims processes, and coverage options
- Handle and resolve customer complaints, escalating issues to appropriate departments when necessary
- Process policy renewals, cancellations, and modifications
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues
- Advise clients on available products and services, providing recommendations based on their needs
- Stay updated on company policies, procedures, and insurance industry regulations.
Qualifications & Experience
- High school diploma or equivalent required; a bachelor’s degree in business, finance, or a related field is preferred. Insurance certification (ANZIFF) is an advantage.
- At least 2 years of customer service experience, preferably within the insurance industry.
- Excellent communication and interpersonal skills.
- Ability to empathize with customers and maintain professionalism with a compassionate approach.
- Strong problem-solving skills and attention to detail.
- Capable of working independently and collaboratively in a team.
- Committed to honesty, integrity, and ethical conduct in all interactions.
- Proficient in Microsoft Office (Word, Excel, Outlook).
Benefits
- Competitive salary with potential performance-based bonuses
- Comprehensive health benefits
- Opportunities for professional development and career advancement
- Supportive and inclusive work environment
To Apply
Send your resume and cover letter to cighr [at] capgrp [dot] com
Deadline
Applications will be accepted until 30th June 2025, 4:00pm (Tonga time)
Fifita House, Taufa’ahau Road, Nuku’alofa
Email: tonga [at] capgrp [dot] com
Ph: +676 21105
Fax: +676 25143
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