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4762 Capital Ins Customer Service Officer 12 - 22 Mar 2019


Customer Service Officer

At Capital Insurance Group (CIG), we are constantly looking for ways to make our team stronger because we are passionate about what we do!

CIG continues to grow and develop our business and we’re encouraging suitable candidates from within Tonga to apply for the following positions. The successful candidates may be asked to commence immediately.

There are two (2) vacancies in this role. The position description will be made available to selected candidates upon commencement:


Reporting to the Country Manager and primarily responsible for;

  • Achievement of stated Claims service and quality objectives.
  • Delivery of Claims operational plan objectives.
  • Planning and management of change within the team.
  • Can Add additional to suit.

The ideal candidate will:

  • Have completed Tertiary education.
  • Held a similar role with a minimum of three years’ work experience.
  • Knowledge and proficiency in usage of insurance software will be a bonus.
  • Be creative, focus-driven with ability to deliver accurate results and meet deadlines.
  • Excellent communication skills.
  • High level of interpersonal and analytical skills.
  • Excellent negotiation skills.
  • Be customer oriented & maintain good customer service at all times.

If this is you, please forward your CV, including at least three referees by email to cighr [at] thepacificsinsurer [dot] com. Your CV must contain in detail, your current job scope and/or work experience.

Please attention your application to: Group Human Resources Manager.

Applications close on Friday, 22 MARCH 2019 at close of business.